Facilities Management

“The skills required to manage support services, whether through direct or
contracted labour, ideally encompassing the whole range of hotel, property
and engineering services within the organisation."

Market Test & Tendering

Audits

Best Practice

Car Parking

Cleaning

Controls Assurances

Capital Works

Survey

Domestic Services

Estates

Hotel Services

Hard FM

Help Desk

Health & Safety

Linen & Laundry

Monitoring

Maintenance

M & E Service

NHS Plan

Portering

Pest Control

Post

Risk management

Reception

Retail Services

Soft FM

Switchboard

Audits

Best Practice

Car Parking

Cleaning

Controls Assurances

Capital Works

Survey

Domestic Services

Estates

Hotel Services

Hard FM

Help Desk

Health & Safety

Linen & Laundry

Monitoring

Maintenance

M & E Service

NHS Plan

Portering

Pest Control

Post

Risk management

Reception

Retail Services

Soft FM

Switchboard

Audits

Best Practice

Car Parking

Cleaning

Controls Assurances

Capital Works

Survey

Domestic Services

Estates

Hotel Services

Hard FM

Help Desk

Health & Safety

Linen & Laundry

Monitoring

Maintenance

M & E Service

NHS Plan

Portering

Pest Control

Post

Risk management

Reception

Retail Services

Soft FM

Switchboard

printable copy here

In many cases the ultimate review of service is to tender or re-tender the services, formally and legally seek the most “economically advantageous” price. Within PFI contracts the process is referred to as “Market Test” The services to be tested and frequency will be stated within the contract and whether an alternative method such as Benchmarking may be chosen.

Both Domestic  & Acute wave 1 case studies incorporate Service tendering

Domestic was a single service tender of  cleaning which involved the development of new Service specifications  Preparation of details to advertising in the European Journal as well as development of tender assessment process. This resulted in contacted services being brought in-house  

Acute wave 1 was a PFI Market Test of Hotel Services and involved supporting the development of the tender documentation for the SPV and contribution to the service evaluation of bids received. Although the process was correct the final price to the client was to high resulting in direct negotiation with the preferred supplier to significantly reduce their  tendered price. 

PROGRAM GUIDE- A Bullet Point Check List
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MARKET TEST Englands First NHS PFI Market Test