The range of activity covered by Hotel Services can vary enormously but is often based around the core disciplines of Catering, Cleaning (Domestic) and Portering but maybe extended for such services as Linen and Laundry, Pest Control, Reception, Post, Security, Car Parking etc.
FM Support provides both general management of these services or specialists to address specific issues.
All service aspects are covered - broadly within these key categories:
CONTRACTUAL ADHERENCE
Many aspects of Hotel Services can be delegated to specialist companies who are experienced in supplying Support Services. Commonly, these are managed through long established procedures or under detailed contracts that cover single or grouped services. While the aim must always be to reduce the need for Management input, even detailed and complex PFI contracts can leave key areas ambiguous and unclear.
We can:
- Prepare specifications, tenders and evaluate tender returns.
- Support contract negotiations.
- Evaluate performance against specification or contracts to achieve compliance.
- MANAGE CONTRACTED SERVICES TO ACHIEVE COMPLIANCE
BUILDING PERFORMANCE
Historically, services once established seemed to require little change. Now, however, organisations must constantly adapt and change to meet the needs of their markets and clients. Support Services must underpin this requirement. Patients, customers and visitors will often form a clear perception of the organisation they are visiting from these aspects of the environment.
We can:
- Review existing service delivery against known best practice or organisational objectives (NHS Plan, Commercial Standards etc).
- Develop improvement programs, conduct benchmarking andbest practice reviews.
- UNDERTAKE DIRECT MANAGEMENT OF SERVICES
EFFICIENCY IMPROVEMENTS
The driving forces behind many changes are often high expenditure or inefficiency. The challenge is to equate the level of expenditure with the cost of efficiently supporting the delivery of the organisation’s objectives.
We can:
- Undertake performance reviews and cost improvements.
- Use industry norms or benchmarking to set standards.
- MANAGE THROUGH COST IMPROVEMENTS PROGRAMS
CHANGE MANAGEMENT
The need for change can be difficult and daunting for even the most experienced and effective Staff and Managers.
Our knowledge and experience can help by:
- Clear identification of needs and the objectives of change.
- Programme of improvements with clear goals and objectives.
- Management support in staff or Union negotiations.
- PROJECT MANAGEMENT SKILLS TO DELIVER SERVICE IMPROVEMENTS
