Having worked in the past for a contractor providing facilities services the regular and routine comparison of operating costs between sites was a key management tool
The establishment of Key Performance Indicators were used to both measure the effectiveness of operational contracts and to assist in costing new contracts and re-bids
Within the Acute NHS Trust - West of London Domestic Services Review Case Study benchmarking was the target in-house services needed to achieve to justify bringing the contact back in-house
PFI requires benchmarking or Market Test in most contracts every 5-7years. We are delighted to have assisted with the first of these reviews, as illustrated on the enclosed case study Acute NHS Trust, South East London (Wave 1) PFI Contract Management
From the need to develop sound procedures to enable the comparisons of cost we have developed an innovative program that through a series of questions adds or subtracts figures from the base service cost to provide a “Normalised” cost (example), a cost that is comparable with others comparing “Apples with Apples” .
From this work we can confidently present a Benchmarking Summary as illustrated below to give accurate comparisons and enable interrogation of the data used
( In the example below while all information as been collected from participating NHS Hospitals site identities are only revealed with client authorisation)
